Become a Member

MET ROAD ASSISTANCE
The following is an outline of service entitlements and conditions available to you as a member of MET. Please read carefully the following Terms and Conditions that are applicable to this cover:
This service provides you with a 24hr breakdown assistance cover all over Malta and Gozo.


A. Membership

1. Your membership will be valid for one year. It is neither transferable nor refundable.

2. Once the vehicle is brought to our premises, membership will be valid only after three (3) days. If the vehicle was not brought to our premises, the application will commence after seven (7) days of signing the application. If the vehicle is over ten (10) years old, it must be inspected at our workshop.

3. If the member has not renewed the membership before fifteen (15) days from expiry, MET will instruct to inspect your vehicle, to continue your subscription.

4. If the member has not renewed the membership and within fifteen (15) days the vehicle needs assistance, MET can assist you only against payment of €15 and the renewal standard fee on the spot of breakdown. If the renewal has elapsed by fifteen (15) days from the expiry date of the membership, the member shall have to pay a fee imposed by MET receptionist.


B. General Terms & Conditions


1. Your vehicle must be maintained in a road worthy condition and in good running order at all times. The membership is not valid, if the vehicle is not roadworthy at the time of the inception date of the membership.

2. The service is limited to Malta and Gozo only. Special conditions apply where the ferry service is used between Malta and Gozo. ( refer to note section H )

3. The roadside assistance service will be provided to you only when your vehicle is disabled due to a mechanical, electrical failure, or due to an accident.

4. The service is limited to make your disabled vehicle operable on the road where possible or upon failure to achieve this, to tow it directly to an address of your choice. ( refer to section G no. 1)

5. For the protection of your vehicle, services will be rendered only in your presence. After requesting assistance, you are to remain with your vehicle until the MET recovery vehicle arrives on site. Alternatively you may agree with the MET receptionist to meet the MET vehicle at a mutually agreed point. If the vehicle is unattended or member leaves without informing MET, the member will be charged €15 on the next call for assistance.

6. MET will refuse to send any assistance or carry out any services if the vehicle is unattended. A person must be present while vehicle is being towed unless a valid reason is given. Thus the towing can be done at your own risk. MET driver will tow back the vehicle to client's residence or at a destination decided by the owner at an extra charge of €25, if the garage or any repairer recommended by the owner refuses the vehicle or is closed.

7. If for any reason you cannot provide evidence of a valid membership, even when our driver arrives on the spot, MET reserve the right to request payment for the service prior being provided. A receipt will be issued and this payment will be reimbursed only within a week and after due verification of entitlement to the service has been established and the fiscal receipt is returned.

8. Member should immediately inform MET when changing your nominated vehicle to obtain a new membership card. In this case the old membership card must be returned. If MET is not informed with the changes, thus assistance is required only against payment.

9. In case of an accident, client should contact MET office only after Police, Local wardens or Clinics gave instructions to move your vehicle. If MET tow truck has to wait until an instruction is given, therefore a charge of €15 will be incurred.

10. Only one person, being you or the authorised driver, will be allowed to attend in the MET vehicle to accompany your vehicle to wherever it is being towed. Alternatively that person has the option of requesting to be dropped off at the nearest Bus Stop. If the towing occurs during night time the person will be dropped off at his residence.

11. You are entitled to professional advice on any matter relating to your vehicle at MET workshop with no extra charge, when it is involved in a traffic accident.

12. MET will do their best to attend to you as quickly as possible. However, there are occasions when some delay will be unavoidable due to severe weather conditions, rush hours, traffic or other circumstances that can create an unusually high demand for roadside assistance. (refer to note H)



C. Services relating to battery failure

l. MET will instruct, whether a replacement of your vehicle's battery on the spot can be arranged, if it is necessary, provided that the battery is available in tow truck. You will be quoted the cost of the battery and you must effect payment prior to it being fitted.

2. After the battery has been replaced on the spot by MET, you are entitled to have your vehicle's electrical system checked out at the MET workshop at no extra charge.

3. MET reserve the right to charge a fee of €15 on the third call for assistance where the cause of the breakdown is a flat battery. This fee will have to be paid before assistance can be provided.


D . Running out of Fuel

If your vehicle runs out of fuel, MET can always provide you with an emergency supply of fuel equivalent to €5. Assistance will be carried out free of charge only on your first request for this service. If you request this service more than once, MET will provide you €5 fuel and a negligence fee of €15 to be paid prior to assistance.


E. Services related to keys locked inside or lost

If you accidentally:

- lock your vehicle's keys inside, you will be entitled to assistance to gain access to the vehicle in order to recover the keys.
- lost your vehicle's keys, MET will tow the vehicle to a destination of your choice.

This service is provided at no extra charge only on your first request. If you request this service more than once, MET are entitled to charge a fee of €15 to be paid prior to the service being provided.

MET is not responsible if any damages occur while trying to help you out opening the door of the car.


F. Tyre service

1. MET will replace a faulty wheel and/or tyre as long as a serviceable spare & tools is provided by you. MET are entitled to charge a fee of €15 if the vehicle is not equipped with a roadworthy spare wheel, jack and tools.

2. If there is a problem with more than one tyre and/or wheel, your vehicle will be towed to a destination of your choice. This roadside assistance service does not include the cost to repair any tyres, wheels or accessories.

3. Any towing must be taken to the nearest Tyres or repairer service of your choice.

Tyre repair is provided at our workshop with an extra cost.

G. Limitation and Exclusion of services

l. If you request roadside assistance on more than two occasions where the cause of
the breakdown is being the exact same or frequently than our company considers, a fee will be charged from your third call for assistance onwards. Payment must be paid prior to the service being provided.

2. This roadside assistance service may be terminated by MET at any time and with immediate effect, such termination being communicated to you verbally or by SMS, e-mail or confirmed by letter sent to your last registered address.

3. MET may refuse to provide the service if your vehicle is located in or is
to be towed to an area where the road surface is unpaved, which can cause damage to the recovery vehicle or is dangerous.

4.If, the task to repair the fault, or to have your vehicle towed, requires:

- non-standard procedures,
- extra labour or specialist knowledge,
- usage of dolly wheels;

MET may quote a fee to provide this service. If the member agrees to this, the fee must be paid before the service is provided.

5. This service does not apply when your vehicle needs to be towed from one location to another:

- while in the process of being serviced or repaired.
- in order for it to be scrapped
- simply to change the location of where it is parked and/or garaged.

6. For reasons of safety, MET will not carry out temporary repairs on the steering or braking systems of your vehicle, or on any safety components. If any of these parts are damaged your vehicle will be towed.

7. The roadside assistance service is not applicable if your vehicle has a gross weight which exceeds 3500kgs. Vehicle should be unloaded from any transit and will not be responsible for the goods in transit, if damage is incurred whilst is being towed. If the driver has to wait until it is being unloaded a fee of €15 will be paid prior the service is given.

8. If MET have reason to believe that your vehicle has been involved in any illegal activities or is subject to a current police investigation, vandalism, theft or fire, they have the option either to refuse providing assistance or otherwise at an extra charge.

9. The roadside assistance service applies to your vehicle only and not to any trailers or caravans.

10. If MET suggest that a part needs to be replaced on the spot to become mobile once again, they will quote a price for the part and you will have the option to pay for this part or else your vehicle will be towed.

1l. MET has the right not to provide the service if in their opinion this would put our personnel or our vehicles in any danger when members being under effect of alcohol or similar circumstances.

12. MET membership does not include assistance in basement garages and car parks which cannot lead to the vehicle due to steep ramps, low ceilings or such similar places. MET will do their best although this might not always be possible. Car park tickets or similar fees will be borne by you.

13. MET will not be responsible for any damage caused to any low-hanging spoilers and side-skirts while your vehicle is being towed.

14.Free membership does not include towing that can be recovered by third parties.


H. Transport between Malta and Gozo

If the vehicle is normally based in Malta and assistance is requested while it is in
Gozo, or vice-versa:

- The fees payable to Gozo Channel by MET to send both their driver and recovery vehicle will be borne by you and are payable before the service is provided.
- You or the authorised driver only must accompany your vehicle if Gozo Channel accept to transport the disabled vehicle on the vessel without the need for the recovery vehicle to be present. If permission is not granted you will be required to pay the additional fee charged, currently amounting to €25.
- MET recovery vehicle will only queue to board the ferry only if it
is towing your disabled vehicle.



Always keep the MET membership card in your vehicle. If you are asked to pay for any service please obtain a receipt.