Last updated: August 26, 2021
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://met.com.mt website (the “Service”) operated by MET ROAD ASSISTANCE LIMITED (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of MET ROAD ASSISTANCE LIMITED and its licensors.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by MET ROAD ASSISTANCE LIMITED.
MET ROAD ASSISTANCE LIMITED has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that MET ROAD ASSISTANCE LIMITED shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Malta without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us.
MET 24/7 Memberships
1. Preliminary
1.1 This Agreement supersedes any previous agreement or understanding, whether in
writing, oral, or otherwise, between MET and the Member.
1.2 In this Agreement:
(a) “Additional Charges” has the meaning given to it in Clause 4.1 hereof;
(b) “Application” has the meaning given to it in Clause 3.1 hereof;
(c) “Assistance” has the meaning given to it in Clause 2.1 hereof;
(d) “Authorised Driver” has the meaning given to it in Clause 4.4 hereof;
(e) “Authorities” has the meaning given to it in Clause 4.8 hereof;
(f) “Battery” has the meaning given to it in Clause 6.1 hereof;
(g) “Breakdown” has the meaning given to it in Clause 4.2 hereof;
(h) “Breakdown Site” has the meaning given to it in Clause 4.4 hereof;
(i) “Keys” has the meaning given to it in Clause 8.1 hereof;
(j) “Logbook” has the meaning given to it in Clause 4.6 hereof;
(k) “Member” refers to the contracting party appearing as such in this Agreement;
(l) “Membership” has the meaning given to it in Clause 3.1 hereof;
(m)“Membership Card” has the meaning given to it in Clause 3.3 hereof;
(n) “MET” is the abbreviation for the contracting party MET Road Assistance Limited;
(o) “Roadside Labour” has the meaning given to it in Clause 5.1 hereof;
(p) the “MET Workshop” has the meaning given to it in Clause 3.2.1 hereof;
(q) “the Vehicle” means any vehicle registered in the name of the Member, and may
include one or more such vehicle according to circumstances;
2. Object of Agreement
2.1 The object of this Agreement is that whereby, in consideration of the terms and
conditions contained herein, MET shall provide the Member with a twenty-four (24) hour road assistance service (“Assistance”) across the islands of Malta and Gozo, service relative to the following vehicle(s):
3. Membership
3.1 A membership application form in electronic or paper format (hereinafter the
“Application”) shall be completed by or in the name of the Member as owner of the
Vehicle, following which the Member shall, subject to the provisions of Clause
3.2 hereof, be registered by MET as potentially eligible for membership (hereinafter the
“Membership”) for a period of not less than six (6) months and not more than two (2)
calendar years according to what has been specifically applied for and agreed to.
3.2 Membership shall be activated as follows:
3.2.1 in the event where the Vehicle is ten (10) years or older it may, at MET’s
discretion to be communicated to the Member within six (6) days from date of
receipt of the signed application form, be inspected at MET’s workshop
(hereinafter the “MET workshop”), following which Membership may be
activated within three (3) days from when the Vehicle would have successfully
passed MET’s discretionary inspection;
3.2.2 in the event where the Vehicle is less than ten (10) years old or is ten (10) years or
older but not inspected by MET in its discretion as per Clause 3.2.1, membership
shall be activated within seven (7) days from from date of receipt of the signed
application form, without prejudice to the right of MET, at its reasonable
discretion, to require inspection of the Vehicle at MET’s workshop at any time
during the course of this Agreement.
3.3.Upon activation of Membership, MET shall provide the Member with a membership
card (herein the “Membership Card”) which shall be retained in the Vehicle at all times.
3.4. Membership is not transferable or refundable without MET’s written consent.
3.5. Membership may be terminated by MET at any time and with immediate effect, in
which case the Member would be informed by electronic or registered mail or by any
other means available to MET in terms of applicable law.
3.6 The Member shall in all circumstances, ensure to be in a position to provide evidence of
Membership with respect to the Vehicle, upon any demand so made by MET.
4. General Terms & Conditions
4.1 The Member shall ensure that the Vehicle is at all times in a roadworthy condition and
in good running order. If, in MET’s discretion, this is not the case, MET may elect to
terminate this Agreement with immediate effect or, in cases of assistance, to impose
additional charges as are ordinarily applicable to non-members (herein “Additional
Charges”).
4.2 Assistance shall be provided in the following instances (each of which may be referred
to
as a “Breakdown”):
4.2.1 a mechanical and/or an electrical failure with respect to the Vehicle, which
renders it incapable of being driven;
4.2.2 the Vehicle having run out of fuel;
4.2.3 the Vehicle having been locked from the inside;
4.2.4 the key to the Vehicle having being lost;
4.2.5 the changing of any one or more tyres with respect to the Vehicle;
4.2.6 an accident involving the Vehicle which renders it incapable of being driven; or
4.2.7 any other instance which, in MET’s entire discretion, warrants Assistance.
4.3 MET shall be under no obligation to provide Assistance in relation to fire, theft,
attempted theft or vandalism in respect of the Vehicle.
4.4 Assistance shall be provided if either the Member or any other driver authorised to
use the Vehicle (hereinafter the “Authorised Driver”), accompanies the Vehicle at all
times. If, upon arriving at the location of Vehicle breakdown (herein the “Breakdown
Site”), MET is required to wait until the Member or Authorised Driver is present,
Additional Charges shall be payable.
4.5 Upon a call for Assistance, the Member or Authorised Driver shall inform MET if the
Vehicle is loaded with any goods. In any case, if upon arrival at the Breakdown Site
MET is required to wait until the Vehicle is unloaded before providing Assistance,
Additional Charges shall be payable.
4.6 Assistance shall be provided at the Breakdown Site, after the Member or Authorised
Driver presents the Membership Card and – at MET’s discretion – the Vehicle logbook
(herein the “Logbook”). In this regard:
4.6.1 in the event where Membership card details and Logbook do not tally or the
Member or Authorised Driver is not in possession of a valid Logbook,
MET may elect to refuse to provide Assistance or to impose Additional
Charges;
4.6.2 in the event where the Member or Authorised Driver does not appear to be
in possession of a valid Membership Card, MET reserves the right to
impose Additional Charges:
provided that such Additional Charges shall be refunded
in the event where due verification of entitlement to Assistance has been
established within 7 days from the date of call for Assistance following
presentation to MET by the Member or Authorised Driver, of a valid
Membership Card together with return of the fiscal receipt issued in respect
of the imposition of Additional Charges.
4.7 Prior to Assistance being provided by MET:
(a) MET shall inspect the Vehicle; and
(b) the Member or Authorised Driver shall complete and sign the relative towing
document (in printed or electronic format) provided by MET.
4.8 In the event where Assistance is required following an automobile accident requiring
the attendance of the Police and/or Local Wardens (herein the “Authorities”) and/or
any medical assistance, the Member or Authorised Driver shall request Assistance
only after official clearance by such Authorities is issued for the Vehicle to be moved.
If, upon arriving at the Breakdown Site, MET is required to wait until such clearance
is issues, Additional Charges shall be payable;
4.9 In the event where Assistance is no longer necessary and/or the Member or
Authorised Driver abandons the Breakdown Site, the Member or Authorised Driver is
obliged to inform MET accordingly, failure of which would result in an Additional
Charges;
4.10 Any payable Additional Charges imposed by MET, shall be settled prior to the
provision of Assistance.
4.11 MET shall endeavour to tend to the Member or Authorised Driver as quickly as
possible, however MET shall not be responsible for any unavoidable delays including
– but not limited to – delays resulting from severe weather conditions, rush hours,
traffic or other circumstances.
4.12 In the event where, following an incident for which MET has been contacted, the
Vehicle has been towed to a destination of which MET has been informed, upon
arrival at the said destination MET shall not be required to wait prior to performing its
services and furthermore MET shall be entitled to immediately depart thereafter.
5. Assistance requiring repair
5.1 Upon effecting, at its discretion, a site visit for Assistance requiring repair MET shall,
where it considers this possible, repair the Vehicle (hereinafter the “Roadside
Labour”) at the Breakdown Site within no longer than twenty (20) minutes.
5.2 In the event where MET considers that a Vehicle part needs to be replaced at the
Breakdown Site in order for repair to be effected, MET shall quote a price for this part
(if available), and the Member or Authorised Driver may then opt either to pay for the
part and have it replaced at the Breakdown Site, or request that the Vehicle be towed
to the workshop used by MET or to any other address of the Member or Authorised
Driver’s choice within Malta and Gozo (hereinafter “Elsewhere”).
5.3 In its discretion, MET may refuse to effect Roadside Labour on the steering or brake
systems or on any other safety components of the Vehicle, and if any of these parts
requires repair, or if in any case Roadside Labour is not possible, it shall tow the
Vehicle directly to the workshop used by MET or Elsewhere.
5.4 In the event where Assistance is provided during night time and Roadside Labour
cannot be effected, the Vehicle shall be towed either to the workshop used by MET or
Elsewhere. The Member or Authorised Driver shall subsequently be dropped off at
his/her residence in Malta or Gozo.
5.5 In the event where Assistance is provided during daytime and Roadside Labour cannot
be effected, should the Member or Authorised Driver opt to have the Vehicle towed to
the workshop used by MET, the Vehicle shall be inspected at the workshop used by
MET and the necessary repairs (hereinafter “the Repairs”) shall be effected on the
Vehicle by MET:
(a) without the requirement to inform the Member or Authorised Driver, should costs
for such Repairs not exceed seventy Euro (€70) (VAT included);
(b) with the requirement to inform the Member or Authorised Driver, should costs
for such Repairs exceed seventy Euro (€70) (VAT included), in which case the
Member or Authorised Driver shall immediately thereafter inform MET whether
the Repairs shall be effected at the workshop used by MET or Elsewhere. In the
event where the Member elects to have the Repairs effected Elsewhere:
(i) MET shall impose additional charges as applicable; and
(ii) MET shall not be responsible after having so towed the Vehicle.
5.6 Where the Vehicle has been towed to the workshop used by MET and it results that
MET is not in a position to effect these Repairs therein, it shall inform the Mermber or
Authorised Driver accordingly. On the same day, the Vehicle shall be accompanied
by the Member or Authorised Driver, so as to be towed Elsewhere for repairs and if
the Member or Authorised Driver does not return to the workshop used by MET in
order to accompany the Vehicle Elsewhere, MET shall no longer be responsible for
the Vehicle.
5.7 Whenever the Member or Authorised Driver elects to have the Vehicle towed
Elsewhere and it subsequently results that the Vehicle cannot be left there or is not
repaired, the Vehicle may be towed to the Member’s or Authorised Driver’s home
address and Additional Charges shall be payable in this regard.
6. Services relating to battery failure
6.1 Upon a request for Assistance, MET shall inspect the Vehicle in order to determine
whether its battery (hereinafter the “Battery”) may be jump-started and, in the
affirmative, MET would proceed to jump-start the Battery accordingly.
6.2 In the event where the Battery cannot be jump-started:
(a) MET would inform the Member or Authorised Driver and replace the Battery at
the Breakdown Site (provided that MET has a replacement battery in stock
therein), in which case MET would provide the cost of the Battery and payment
thereof shall be effected prior to the replacement Battery being fitted;
(b) MET shall not be responsible if the required Battery is not in stock at the
Breakdwon Site, and in such case it shall tow the Vehicle for replacement of the
Battery at the MET Workshop or (should there be no Battery in stock therein), the
Member or Authorised Driver shall indicate the preferred location within the
jurisdiction of Malta to which MET shall tow the Vehicle.
6.3 After the Battery shall have either been jump-started or replaced by MET, the
Member or Authorised Driver shall be entitled to have the Vehicle’s electrical system
checked out at the MET Workshop, at no additional cost.
7. Vehicle without Fuel
7.1 Vehicle runs out of fuel, MET can provide the Member or
Authorised Driver with an emergency supply of fuel, for which the Member or
Authorised Driver shall pay in advance.
7.2 In addition to the charge paid by the Member or Authorised Driver for fuel supply,
MET reserves the right to impose Additional Charges with every call for Assistance
(throughout the validity of the Membership), where the cause of the Breakdown
relates a non-functional gauge.
8. Locked or lost keys
8.1 In the event where the Member or Authorised Driver locks the Vehicle keys (herein
the “Keys”) inside the Vehicle, the Member or Authorised Driver is entitled to
Assistance so as to gain access to the Vehicle in order to recover the Keys. When it
is not possible to gain access to the Vehicle, MET shall tow the Vehicle Elsewhere.
8.2 In the event where the Member or Authorised Driver loses the Keys, MET shall
tow the Vehicle Elsewhere.
8.3 MET shall not be responsible for any damage caused to the Vehicle as a result of any
attempt to gain access into the Vehicle resulting from services provided as indicated
in this Clause 8.1 or 8.2 hereof.
9. Tyre Service
9.1 MET shall replace a faulty tyre at the Breakdown Site as long as a roadworthy spare
tyre and necessary tools are provided in advance to MET by the Member or
Authorised Driver at the Breakdown site.
9.2 MET shall impose Additional Charges in the event where:
(a) the Vehicle is not equipped with a roadworthy spare tyre and/or necessary tools;
or
(b) the Vehicle not originally supplied with a roadworthy spare tyre, also lacks the
Vehicle tyre puncture kit.
9.3 MET may repair the tyre at the Breakdown Site by offering the MET Tyre Repair
Service at any Additional Charge indicated by MET. In the event where the MET
Tyre Repair Service is requested, MET may opt to repair the faulty tyre at the
Breakdown site by using the puncture kit supplied by the Member or Authorised
Driver.
9.4 In the event where more than one tyre is faulty, the Member or Authorised Driver
shall provide a roadworthy spare tyre and necessary tools, and MET shall replace the
first faulty tyre and where possible, repair the second tyre. If this is not possible,
MET shall tow the Vehicle.
9.5 MET shall impose Additional Charges in the event where the Member or Authorised
Driver calls for Assistance and upon MET’s inspection of the Vehicle, it is
determined that the tyres of the Vehicle are “Run-Flat Tyres” enabling the Vehicle to
be driven.
9.6 If for any reason the Vehicle is to be towed, it shall be towed to the nearest tyre
and/or repair service centre.
10. Second and Subsequent Calls
10.1 MET reserves the right to impose Additional Charges with every second and
subsequent call for Assistance, in the event where the cause of the Breakdown relates
to running out of fuel, lost or locked keys or a faulty spare tyre, and with every third
and every subsequent call where the cause of the Breakdown relates to Battery failure.
10.2 Upon the second and subsequent call for Assistance, MET may impose any
Additional Charges it deems fit, if it appears to MET that the condition of the Vehicle
is such that the Vehicle will most likely incur further Breakdowns in connection with
the same cause for Breakdown relating to the first call for Assistance.
10.3 MET may, additionally, impose any Additional Charges as deemed fit by it upon the
Member’s or Authorized Driver’s third call for Assistance and any subsequent calls, if
upon the third call for Assistance, it is determined by MET that the cause for
Breakdown is identical to the cause for Breakdown for the two prior calls for
Assistance.
10.4 In the event of what MET deems, in its discretion, to constitute excessive calls for
Assistance by the Member or Authorized Driver for any cause for Breakdown
whatsoever, MET may impose any Additional Charges as it deems fit.
11. Limitation and Exclusion of Services
11.1 Additional Charges shall be payable, if Assistance to be provided would entail non-
standard procedures, extra labour, specialist knowledge, use of dolly wheels, or
towing of any accompanying trailer or caravan.
11.2 MET may refuse to provide Assistance in any one or more of the following events:
(a) if it considers that the Vehicle has a laden weight that exceeds 3500kgs;
(b) if it has any reason to believe that the Vehicle has been involved in any illegal
activities or is subject to police investigations.
11.3 MET may refuse to tow the Vehicle to the MET Workshop or Elsewhere, if for the
same cause of Breakdown the Vehicle has been already towed by third party services
from the Breakdown Site to its current location.
11.4 MET may refuse to provide Assistance or, at MET’s discretion, Additional Charges
shall be payable to MET, in the event where the Vehicle is, inter alia, located in or is
to be towed to an area:
(a) where the road surface is unpaved; and, or
(b) which is located at basement or semi-basement level; and, or
(c) where access to such area is limited due to other steep or narrow ramps, low
ceilings or any other factor; and, or
(d) which could cause damage to the MET recovery vehicle or MET personnel,
and which MET would in its discretion consider dangerous.
In any such case, MET shall not be responsible for any costs relating to such
circumstances such as parking fees, which costs are to be fully borne by the Member
or Authorized Driver.
11.5 MET shall not provide Assistance if the Member or Authorized Driver is under the
influence of alcohol or any illegal substance.
11.6 MET may refuse to provide Assistance or, at MET’s discretion, Additional Charges
shall be payable to MET if the Vehicle shall be required to be:
(a) moved or otherwise towed from one location to another (unless Breakdown
occurs and Assistance is required in terms of this Agreement); and, or
(b) towed to any scrapyard or other garage/area for scrapping; and, or
(c) towed whilst the Vehicle is already in the process of being serviced or repaired
prior to this call for Assistance; and, or
(d) towed when it is not equipped with a validly registered road licence or number
plates.
11.7 MET shall in no manner be held responsible for any damage caused to any low-
hanging spoilers, side-skirts, modified suspension or any non-standard items while
the Vehicle is being towed.
11.8 In the event where MET shall provide Assistance following an automobile accident
for which the Member or Authorized Driver was not at fault, Additional Charges shall
be payable to MET.
11.9 In addition and notwithstanding anything contained in the provisions of this Clause
11, MET reserves the right to refuse to provide any of its Services relative to any
circumstance indicated in this same Clause 11, and in any such event of refusal MET
shall not be liable in any manner.
12. Transport between Malta and Gozo
12.1 Membership is limited to Malta and Gozo only.
12.2 In the event where transportation is required from Malta to Gozo or vice-versa, the
Member or Authorized Driver shall be responsible for any Additional Charges as
imposed by MET in order to transport such Vehicle as may be necessary, in addition
to any other costs MET may bear in connection therewith.
13. Renewal of Membership
13.1 In the event where Membership is not renewed within at least fifteen (15) days
following its expiry date (hereinafter the “Expiry”) and the former Member wishes
to renew nonetheless:
(a) MET reserves the right to request a vehicle inspection prior to accepting
Membership renewal; and
(b) should Assistance be required within this period, it may be provided by MET (at
its discretion) upon payment of a fee of fifteen Euro (€15) (VAT included), in
addition to the standard renewal fee applicable at the time;
13.2 In the event where Assistance is required within any period of sixteen (16) or more
days from the Expiry, Assistance may be provided by MET (at its discretion) upon
payment of a fee imposed by MET.
14. Miscellaneous Provisions
14.1 The terms and conditions contained in this Agreement shall be governed by the Laws
of Malta, and any disputes that may arise in connection herewith shall ultimately be
referred to the applicable judicial authorities in Malta.
14.2 Invalidity or unenforceability of any one or more provisions of the terms and
conditions contained in this Agreement shall in no manner affect any other provision
or part thereof also forming a part of the terms and conditions of this Agreement, and
such other provision or part thereof shall remain in full force and effect.
14.3 MET reserves the right to alter the terms and conditions of this Agreement from time
to time, in which case the Member shall be informed accordingly in a manner to be determined by MET in its discretion. It is in the Member’s interest and responsibility to be aware of the applicable and current terms and conditions of this Agreement.